The Office of the Strategic Management and Performance Governance System Core Team of Amai Pakpak Medical Center participated in the two-day workshop on storytelling organized by the Institute for Solidarity in Asia (ISA) and with Ms. Gina dela Vega-Cruz, Advisory Board Member, Multi-Sector Governing Council-Bureau of Customs, and speechwriter of Senator Vicente Sotto III, as the Resource Speaker.
The two-day skills lab training workshop provided essential information on how to create a great story by presenting the fundamentals such as the “5 Story Structure for the PGS Journey.”
First is the Dream, this is the moment to inspire stakeholders or employees by making them understand the purpose of the organization. Second is the Leap, which will ask for the commitment of the stakeholders or employees for support by proactively joining the PGS journey. Fight or Faith is the third story structure. This is the moment of bravery and motivates people to work hard in achieving the goal and to remember that there is strength in numbers. The fourth is the Climb, this is the moment of endurance on how to sustain the activities to reach the goal. And the fifth stage is the Arrive, the moment to reflect on the actions created to gain victory.
Ms. Cruz, also shared the attributes of great storytelling, that it should be simple and not complex, it is unexpected, not predictable, should be concrete, not abstract, it must be credible, not doubt-inducing to show respect to your audience, and should be emotional, not dispassionate to capture the hearts and minds of the audience.
On the second day, Ms. Cruz discussed to the participants the types of stories that need to tell. “Who I am” Stories-this type of story reveals the values, background, and history of the organization. This is the part that the audience wants to know about the organization. “Why I am here” Stories-reflects the reason why the organization exists and its purpose. “The Vision” Stories-the people need to understand the vision and inject stories that the organization wants to become. Also, avoid using abstract language. Using similes and analogies is also helpful in describing a particular action or person. “Teaching’ Stories-is more effective than providing a list of Dos and Don’ts to an employee. Instead, highlight someone that resonates with the best traits of a good employee. “Values in Action” Stories-features the values possessed by the stakeholders that contribute to the success of the journey. “Uplifting’ Stories-Stories that inspire people. “Downfall/Cautionary” Stories-the type of story that aspires for the higher goal. Eureka (A-ha! Moment) Stories-these stories usually share events or happenings that could be done or avoided if they had followed or listened to the advice or suggestions of the others. “Better together” Stories-stories that feature unity and camaraderie of people to attain a common goal.
Aside from the verbal features of telling a story, non-verbal elements were also shared by the resource speaker that would give impact to the audience, such as Facial Expression, the tone of Voice, the Pause in each sentence, the Rise and Fall of the voice, giving Emphasis on the word, the Pace, the Pitch, the Volume, the Gestures, the Body Language, and Breathing.
The common mistakes in storytelling usually happen when the story does not go deep enough and stories fail to frame the larger meaning.
In addition, Ms. Cruz presented the Do’s and Don’ts when telling a story. Do’s: Adopt the right mindset-communicate through language and be positive. Nail your opening and close-the beginning and end should be memorable. Seek common ground-audience is easily captured if it has experienced the same thing. Use words and literary images effectively. Be Specific. Connect with your audience through eye contact or calling them to participate. Offer a Call to Action-present solution that would address, improve or sustain a certain activity or issue.
Don’ts: Don’t tell jokes-know your audience and be sensitive with their feelings. Don’t mouth gobbledygook-use words that can be easily understood and express them correctly. Don’t list your Thank-Yous. Don’t apologize-audience are expecting that you know your stories and don’t want to hear excuses. Don’t promote death by Powerpoint-remember you are the presentation, the Powerpoint is just a Visual Aid, and lessen the words written on the slides.
The Principles for Excellent Powerpoint was also discussed by Ms. Gina Cruz; 1. Stick to ONE message. 2. Avoid the Redundancy Effect. 3. Be mindful of SIZE. 4. Provide CONTRAST, and 5. Make them SEE not count on OBJECTS.
After the presentation of the speaker, the participants were encouraged to prepare a short story of their background and the challenges faced, and the actions to overcome the hardship and sustain the purpose of the organization.
The participants of the APMC actively prepared and presented a short story of the hospital, including the time it was raided by the ISIS terrorist group in 2017 during the Marawi Siege.
The Skills Lab on Revalida Storytelling was done via Zoom Meeting from February 23 to 24, 2021, and participated by officers and medical professionals from other government institutions. Dr. Jeffrey Castillo of Tondo Medical Center (TMC) and Ms. Hannah Joy D. Alcomendres, CiV HR of the Philippine Navy, also shared their PGS journey on the first day of the activity.
The Institute for Solidarity in Asia (ISA) represented by Program Coordinator for PMU Ms. Alyssa Marie Andres, facilitated the Focus Group Discussion as part of the Organization Assessment of the Performance Governance System – Core Team of Amai Pakpak Medical Center at the Executive Conference Room on February 18, 2021.
Ms. Andres informed the participants that the purpose of the FGD is to assess the level of understanding and commitment of the key players of each strategy as part of the PGS Core Team.
The FGD is a form of intervention that would help APMC to establish data to be considered in the PGS journey and as the basis for the improvements towards the achievement of the vision, to be an ideal regional apex multi-specialty center in Mindanao.
For the transformation of APMC in line with the vision, the team within 5 years is aiming to create additional services to expand the coverage by catering to other services and perform procedures that are not currently available, as well as invite other specialists to help the people of Lanao del Sur, Lanao del Norte, and nearby provinces and cities, and to decrease the number of referral cases to higher centers.
APMC is positioning itself to have functional specialty centers for Trauma, Renal, Heart-Lung, Cancer, and Eye in 2022. For now, the Eye Center is only catering to general ophthalmology cases and seeks to expand its services by catering to eye sub-specialties like retina, glaucoma, and cornea. The Nursing Services also expressed their intention to train the nurses in these 5 specialty areas.
Aside from the accredited residency training program of the Internal Medicine, other departments such as the Anesthesiology, Opthalmology, Surgery, to name a few, have also envision having a residency training program in APMC. This would provide opportunities to Maranao doctors and doctors from neighboring areas to enhance their profession in the different fields of medicine.
As part of the preparation, the Engineering and Facilities Management is hoping to complete all infrastructure projects like the Renal, Trauma, and Heart-Lung Centers in 5 years. Likewise, the Procurement Section is committed to facilitating the purchase request for the multi-specialty center, especially the equipment as scheduled.
The PGS Core Team after sharing their in-depth opinion of the current status of their respective deliverables expressed their commitment to helping realize the vision of APMC and thanked OSM Chairperson Dionisio L. Boroy, Jr. and OSM Coordinator Omaima M. Atar for the guidance and coordination, and especially to Dr. Shalimar Sani-Rakiin, the Medical Center Chief for the unwavering support extended to their departments to achieve the deliverables that are believed to create a positive impact in the lives of the Filipinos.
The members of the PGS Core Team who have participated in the FGD are: Dr. Omilkhayr B. Mangorsi, Internal Medicine Department Head; Dr. Norjana L. Lao, Anesthesia Department Head; Dr. Asliah M. Mapandi, Pathology and Laboratories Department Head; Dr. Minda M. Baruang, Radiology Department Head; Dr. Margarita I. Echavez, Opthalmology/Eye Center Department Head; Rachma L. Salic, Pharmacy Section Head; Engr. Sittie Rohanifa S. Mango, Engineering & Facilities Management Section Head; Merlyn S. Lugo, HRMO-SAO; Ibrahem M. Ampa, Procurement SAO; and Dr. Raslanie Bangcola representing Dr. Omarbasha S. Lucman, Head of the Surgery Department, who was attending an operation at the time of the discussion.
Medical Center Chief Dr. Shalimar Sani-Rakiin leads the Ribbon Cutting of the new Cashier Office and the new Security Force Office at the basement of the Administration Building on February 18, 2021. Dr. Rakiin was joined by Dr. Moamar M. Casim, the Chief of Medical Professional Staff along with Chief Nurse Marilyn D. Lucman, Finance Officer Hazel T. Martinez, and Cash Operations Head Soraida A. Walanda for the new Cashier Office, and Security Chief Nasser B. Saber for the new Security Force Office. APMC under the supervision of Dr. Rakiin is actively refurbishing, repairing, renovating, repainting offices, including idle rooms to improve and expand the service areas for the convenience and comfort of the employees, and especially the clients. The Medical Center Chief also mentioned that the employees’ union will soon have its new office in the area. Both activities were witnessed by the heads of the different offices of the Administrative Department.
The Office of Strategic Management and Performance Governance System-Core Team of Amai Pakpak Medical Center steered an emergency meeting in preparation for the Institute for Solidarity in Asia (ISA) Organizational Assessment interview which will take place on the following day until the 22nd of February 2021.
The team identified the members who will participate in the Organization Assessment on Focus Group Discussion (FGD), Strategic Readiness Test (SRT), and Interview. The FGD will be participated by the PGS-Core Team, while the latter is from the 10% of all APMC employees across all divisions and departments. After the FGD and SRT, the participants will then be interviewed by the ISA.
The Organizational Assessment has four (4) objectives, these are: Provide baseline data for the organization to consider as it progresses along the next stages of the Performance Governance System (PGS) pathway; Acquire in-depth opinion of the current state of the organization in terms of strategic plans and governance programs; Assess the level of understanding and commitment of the key players to the PGS strategy; and Evaluate the maturity of the organization’s strategic readiness and governance mechanisms.
The Focus Group Discussion provides additional context to the results of the online survey. Participants will be given the opportunity to give an in-depth opinion on the current status of the organization in terms of achieving its strategic plans and governance programs. The main tool of the FGD is Governance Assessment Tool (GAT). This is used to measure the maturity of an organization’s governance mechanism.
For the Strategic Readiness Test, APMC will use it as a self-assessment tool that may be customized, given the essence of the questions and objectives of the SRT are not altered.
Dr. Shalimar Sani-Rakiin, the Medical Center Chief, reminded the team members to best understand the position of each section in the roadmap and the current status of their respective deliverables as essential contributions for the coming years to achieve the vision and in the entire PGS journey of APMC.
In addition, the Medical Center Chief said that the employees are closely working together in innovating solutions to sustain the delivery of affordable and quality healthcare services for the welfare and best interest of the Filipino people.
The meeting was held at the APMC Executive Conference Room on February 17, 2021. OSM Chairperson and Admin. Officer Dionisio L. Boroy, Jr., facilitated the meeting together with OSM Coordinator and Training Specialist IV Omaima M. Atar, and PGS-Core Team Leader and Chief of Professional Medical Staff Dr. Moamar M. Casim.